Orlando Managed IT Services FAQ
Common questions Orlando-area businesses ask before engaging a managed IT services provider — answered plainly.
Engagement model.
Fully managed — MSP carries full IT function. Co-managed — MSP supports internal IT. Per-user or per-device flat monthly. Dytech offers both.
Pricing.
Per-user fully managed: $125-$250/mo Orlando metro. Co-managed: lower per-user. Add-ons: VoIP $20-$40, SOC-as-service $25-$75. 20-50 user firm all-in: $3K-$15K/mo.
Contract.
Dytech: month-to-month, no lock-in. Some MSPs: 24-36 month commitments. Review termination clause before signing. Number (407) 678-8300.
Help desk.
Dytech: US-based. Some large national MSPs: offshore tier-one with US escalation. Response SLAs: 15 min critical, 1 hr high, 4-8 hr routine. 8x5 standard.
Security.
Stack: EDR, email security, MFA, conditional access, vulnerability scanning, patching, awareness training, layered backup. Add: MDR/SOC, SIEM, threat intel.
Compliance.
HIPAA: safeguards + BAA + breach notification. PCI-DSS: CDE segmentation + scanning + retention. FTC Safeguards: full program. SOC 2: readiness consulting.
DR.
Image backups, off-site replication, M365 file backup, runbook, annual test. Hurricane: cloud failover mode, VoIP-to-mobile, out-of-area comms. Ian-era lessons incorporated.
Onboarding.
30 days operational baseline. Wk 1 discovery. Wk 2 agent/EDR + cleanup. Wk 3 help desk transition. Wk 4 steady-state + vCIO roadmap.
This site provides general educational information about managed IT services and the technology landscape for businesses in the Orlando, Florida area, and is independently maintained. It is not professional engineering, legal, or compliance advice. For an evaluation of your specific environment, contact a licensed managed services provider directly.